Standard Shipping 3 - 7 business days for delivery to metro locations $9.90

Free delivery on orders over $70

“How long will my order take to ship? Like… will I grow a beard waiting?”

No beard-growing necessary. We ship orders within 1–2 business days, because we know you want your sparkle ASAP.

“Do you offer express shipping? I need my jewels yesterday.”

Yes! Choose Express Shipping at checkout and your goodies will zoom to you faster than you can say “add to cart.”

“Where do you ship from?”

All orders are lovingly packed and shipped from Western Australia, sprinkled with coastal vibes and good energy.

“Do you ship internationally?”

Sure do! If the postie can get there, so can we. Your new jewels are ready for global adventures.

“Can I track my order, or do I just stare out the window dramatically?”

You can absolutely track it! Once your order ships, you’ll get a tracking number so you can stalk your parcel guilt-free.

“What if my package goes missing? Do I need to summon a search party?”

No need for flares or rescue helicopters. Just reach out to us and we’ll help locate it or work out a solution. You’re never left hanging.

“I put the wrong address… am I doomed?”

Not doomed — but message us immediately. If your parcel hasn’t shipped yet, we’ll fix it. If it has… we’ll still do whatever we can to help.

“Do you offer free shipping?”

We do! Enjoy free shipping! Yes you heard right, we won't charge you any shipping if you're in Australia, because we love spoiling you.

“Can I change or cancel my order?”

Quick! If you contact us before it ships, we can usually update or cancel it. Once it’s on its coastal journey, it’s officially on the move.

“What should I do if something arrives damaged or not quite right?”

Tell us! Send a message (and a photo if possible) and we’ll sort it out — quickly, kindly, and with zero fuss.

“Does my jewellery come with a warranty… like a sparkle safety net?”

Oh yes — and it’s a good one. All our gold pieces come with a Lifetime Colour Guarantee. That means your 18K PVD gold will never tarnish, fade, or turn a suspicious shade of “why is this happening?” If it ever does, we’ll replace it. Zero stress, zero questions, zero drama.

“So what’s not covered?”

Glad you asked! While our gold is basically invincible, a few things sit outside the guarantee:

Pearls being pearls: Genuine freshwater pearls can be a little delicate and may naturally change over time. Any discolouration or changes to pearls aren’t covered.

Everyday wear & tear: Small scratches or bumps from living your best life aren’t included.

Misuse or accidents: If your jewellery was run over by a car, chewed by a puppy, or used as a fidget toy — that’s on the “nope” list.

Improper storage: Leaving your jewellery rolling around in the bottom of a sandy beach bag doesn’t qualify for warranty magic either.

Built for beach days, salty swims, long hikes and sweaty dance floors — our jewellery is 100% waterproof, sweatproof, life-proof and everything-in-between proof. It’ll never tarnish… and if it ever does, we’ll replace it, no questions asked. Wear it, live in it, make memories in it — it’s not going anywhere.

“What if I open my parcel and my jewellery isn’t exactly what I dreamed of?”

No stress! If your item arrives and it’s not love at first sparkle, you can return or exchange it within 30 days — as long as it’s unworn, unused, and still in its cosy little packaging.

“Can I return earrings? My lobes are picky.”

For hygiene reasons, we can’t accept returns on earrings unless they arrived faulty. Sensitive ears deserve safe vibes only.

“What if my jewellery is faulty, damaged or acting a little dramatic?”

If something shows up not looking its best, message us ASAP. We’ll replace or refund it — quickly and with zero fuss.

“How do I start a return or exchange? Do I need a carrier pigeon?”

No pigeons required. Just reach out to us via our contact page or email, and we’ll give you the simple steps. Easy-peasy.

“Who pays for return shipping?”

If the item is faulty or we messed something up (oops), we cover it.
If it’s a change-of-mind or size swap, return postage is on you — but we’ll still handle it with love.

“How long until I get my refund?”

Once your item comes back to us and passes the ‘still brand new’ vibe check, refunds usually take 3–5 business days to appear in your account.

“Can I exchange for a different style or size?”

Absolutely! If your piece doesn’t fit your vibe or your finger, you’re welcome to swap it for something that sparks joy.

“What if my jewellery tarnishes?”

It won’t — but if it ever does, you’re covered by our Lifetime Colour Warranty. We’ll replace it, no questions asked.

“Still unsure? Feeling confused? Just want to chat about gold?”

We’re here for all of it. Reach out anytime — we love helping you sparkle.